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FAQ answer system based on RapidMiner
i've recently discovered this amazing tool, and i'm asking if i can use it to classify question in mails.
What i'd like to do is, starting from an FAQ database build a classifier that given an e-mail it tries to find a related FAQ question, i think that the simplest approach is to put some keywords weight and relations to each FAQ, is it possible?
How can i do that with RapidMiner?
And, is also possible to build some "auto-training" ?
IE: train the system reading all emails in a specific folder assigning them to a specific FAQ question