RAPIDMINER 9.7 BETA ANNOUNCEMENT
The beta program for the RapidMiner 9.7 release is now available. Lots of amazing new improvements including true version control!
mine service tickets
We have an old ticket management system that has very few structured fields.
The only fields where valuable info is, are Summary, Remarks and a Memo field which contains a detailled description of ticket (problem, observable cause, failure modes, planning details, execution details as well as worker's feedback)
I'm looking for a way to spit out the main causes for these tickets as well as other types of information.
Any ideas on how I can do this using RapidMiner?
P.S.: I'm new to machine learning. So please don't be too hard on me!