Cannot connect to Rapid Miner Cloud

TopherTopher Member Posts: 2 Contributor I
edited November 2018 in Help

In Studio 7.2.002 (Windows version), I go to menu option "Cloud" - "Log In" and get an error, saying it cannot connect.


Is anyone else having this problem?  What could I do?  I restarted RM, but the problem continued.  My internet is working.




  • junethingjunething Member Posts: 2 Contributor I

    It seems to be down since 10 hours ago.  My account also has same issue.  Once its up, I'm going to make a copy in local repository...

  • [Deleted User][Deleted User] Posts: 0 Contributor I

    Hi Topher,


    sorry about that. It looks like our SSL certificate has expired and we forgot to update it for the Cloud Repository loadbalancer.

    The Cloud Repository is up and running again and we have added one more item to our certificate renewal checklist.




  • suleymansahalsuleymansahal Member Posts: 22 Contributor I

    There have been problems in cloud connection for the last couple of days. Is it reliable to store our primary files on the RM cloud?

  • suleymansahalsuleymansahal Member Posts: 22 Contributor I

    Secondly, if we are working on a file stored on the cloud and unable to save our changes on the cloud and copy it to local repository since we cannot reach cloud, how should we proceed? Recently I lost decent amount of change I made.

  • mmichelmmichel Employee, Member Posts: 129   RM Engineering

    Hi suleymansahal,


    the RapidMiner Cloud is backing up the user data, so your processes and data sets should be safe in this regard.

    The recent downtime of the Cloud should be an exception and hopefully should not happen again.




  • suleymansahalsuleymansahal Member Posts: 22 Contributor I
    Thank you Marcel. Even a small cloud storage helps a lot.
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