License problem

User11050

Hi
I have an educational license and when sync it (or copy it) to my rapidminer, it doesn't give me some feautres such as automodel. 
Any suggestions?
Regards.
Mansour

varunm1

Hello @User11050

Are you sure it is activated with an educational license? Can you check in Settings --> Manage Licenses and inform if you are able to see similar details as shown below. If not, Can you click on "Sync licenses from your account" and log in with your credentials so that it will fetch the powerful license? I am also tagging @Tghadially and @sgenzer for further assistance.

User11050

Hi 
Yes I do that and even I copy the licence key and paste it there but it doesn't work.
Regards.
Mansour

sgenzer

hi @User11050 let's continue this via PM as I'd like to confirm some things with your account.

User11050

hi @sgenzer
Thanks. I'm waiting to hear from you.
Regards

sgenzer

hi @User11050 I wrote you yesterday. Please check your private message mailbox here on the community.

Scott

mansour_ebrahim

@sgenzer ; didn't see any new message in my inbox.

sgenzer

hi - maybe you're using two different email addresses to log in? I see you with @User11050 and now I see you with @mansour_ebrahim??