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License problem

User11050User11050 Member Posts: 6 Contributor I
edited December 2019 in Help
Hi
I have an educational license and when sync it (or copy it) to my rapidminer, it doesn't give me some feautres such as automodel. 
Any suggestions?
Regards.
Mansour
Tagged:

Answers

  • varunm1varunm1 Member Posts: 1,207 Unicorn
    Hello @User11050

    Are you sure it is activated with an educational license? Can you check in Settings --> Manage Licenses and inform if you are able to see similar details as shown below. If not, Can you click on "Sync licenses from your account" and log in with your credentials so that it will fetch the powerful license? I am also tagging @Tghadially and @sgenzer for further assistance.


    Regards,
    Varun
    https://www.varunmandalapu.com/

    Be Safe. Follow precautions and Maintain Social Distancing

  • User11050User11050 Member Posts: 6 Contributor I
    Hi 
    Yes I do that and even I copy the licence key and paste it there but it doesn't work.
    Regards.
    Mansour
  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM Moderator Posts: 2,959 Community Manager
    hi @User11050 let's continue this via PM as I'd like to confirm some things with your account.
  • User11050User11050 Member Posts: 6 Contributor I
    hi @sgenzer
    Thanks. I'm waiting to hear from you.
    Regards
  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM Moderator Posts: 2,959 Community Manager
    hi @User11050 I wrote you yesterday. Please check your private message mailbox here on the community.

    Scott
  • mansour_ebrahimmansour_ebrahim Member Posts: 22 Contributor II
    @sgenzer ; didn't see any new message in my inbox.
  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM Moderator Posts: 2,959 Community Manager
    hi - maybe you're using two different email addresses to log in? I see you with @User11050 and now I see you with @mansour_ebrahim??
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