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RapidMiner 9.6.0 crashes when I try to load it

mpenampena Member Posts: 3 Newbie
in Help
I used to have an earlier version of RapidMiner (9.0 i believe) that I have since upgraded for academic purposes. Every time I load the application, it crashes with the following message:

Java count not be launched. Errorcode:1

I have ran RapidMiner Studio.bat and got the following message:

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000e1e76c1466, pid=9660, t
id=0x0000000000000ea8
#
# JRE version: OpenJDK Runtime Environment (8.0_232-b09) (build 1.8.0_232-b09)
# Java VM: OpenJDK 64-Bit Server VM (25.232-b09 mixed mode windows-amd64 compres
sed oops)
# Problematic frame:
# C  [ssojho64.dll+0x11466]
#
# Failed to write core dump. Minidumps are not enabled by default on client vers
ions of Windows
#
# An error report file with more information is saved as:
# C:\WINDOWS\system32\hs_err_pid9660.log
#
# If you would like to submit a bug report, please visit:
#
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#

This is the 64-bit installation of RapidMiner 9.6.0 on a 64-bit Windows 8.1 OS machine with 8GB of RAM.
Tagged:
Jasmine_

Best Answer

  • mpenampena Posts: 3 Newbie
    Solution Accepted

    I figured it out.

    # Problematic frame:
    # C  [ssojho64.dll+0x11466]

    There was Oracle Single Sign On conflict during the launch process. By disabling Single Sign On, I was able to successfully launch the application. In case anyone with the same issue finds this post, all running instances of Single Sign On must be stopped. Pausing the program will still allow this error to occur.

Answers

  • rfuentealbarfuentealba Moderator, RapidMiner Certified Analyst, Member, University Professor Posts: 505   Unicorn
    Hello,

    Can you send us this file? C:\WINDOWS\system32\hs_err_pid9660.log

    It was created as a core dump of what is wrong.

    Thanks in advance,

    Rod.
    mpena
  • mpenampena Member Posts: 3 Newbie
    I have attached hs_err_pid9660.log to this post.
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