I cannot renew expired educational license
jacobcybulski Member, University Professor Posts: 391 Unicorn
My educational license expired today and the web system did not let me renew until it expired (even though the RM Studio was telling me to renew so that I would not be left out with no tool). See this screen shot - it says EXPIRED! (second from the bottom)
However, when I go to the web site and try renewing, the system says that I cannot do so as my license is still active and I'd be able to renew only after it expired (which I've accepted this very risky approach for the academics). Now I get this:
So now, I have an expired license and I cannot get a new one as the system thinks I have one? And I really do not want a trial license.
Thank you for reporting this issue! There is definitely something wrong with the license check. We will investigate and fix it. In the meantime we have renewed your license manually so you don't have to wait until we solve the issue.
Sorry for any inconveniences made!
Unfortunately we didn't find the time to fix this issue yet. If needed we can manually extend your license, so you won't be blocked. Please send an email address so I can identify your account.
Thank you for your reply,
I have exactly the same issue as MNNikiforos. I hope you can help me acquire an educational license. Thank you very much.
I was able to install my educational license already. Thank you.
Glad to hear!
I am facing the same issue again. Could you help me renew the license please?
I would like to avoid being blocked if possible.
I have the same issue. Im not be able to renew the license. Could you help me to renew the RapidMiner AI Hub license please?