Renew licence cannot install aylien
butlerjohn
Member Posts: 2 
Contributor I
Hi
I set up my new account – I am a student and it expired recently so I got a new student licence which does not expire until Autumn 2018. However when I tried to install an extension (aylien) I got a message along the lines of “found at least one incompatible extension etc” and prompted to uninstall aylien. Had a look at the log file which I copied below – while I don’t understand it I see that it “failed to download licence from licence server” – please help as I need to do text mining as part of my college course.
Perhaps there is some conflict between rapidminer as I was using before it expired and the current version
Thanks in advance
John Butler
________________________________________________________________________
Nov 24, 2017 10:00:48 PM com.rapidminer.tools.I18N <clinit>
INFO: Set locale to en.
Nov 24, 2017 10:00:50 PM com.rapidminer.core.license.ProductConstraintManager initialize
INFO: Initializing license manager.
Nov 24, 2017 10:00:50 PM com.rapidminer.core.license.ProductConstraintManager initialize
INFO: Using default license location.
Nov 24, 2017 10:00:50 PM com.rapidminer.core.license.ProductConstraintManager initialize
INFO: Registering default product.
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: AYLIEN Text Analysis
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Cloud Connectivity
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Cloud Execution
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Data Editor
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: H2O
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Operator Recommender
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Process Scheduling
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Advanced File Connectors
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Concurrency
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: JDBC Connectors
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Legacy Result Access
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Productivity
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Professional
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Remote Repository
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin registerPlugins
INFO: Register plugin: Social Media
Nov 24, 2017 10:00:52 PM com.rapidminer.tools.plugin.Plugin finalizePluginLoading
SEVERE: Cannot load extension rmx_com.aylien.textapi.rapidminer: Depends on rmx_text which cannot be found!
Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register
INFO: Registered configurator Twitter Connection.
Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register
INFO: Registered configurator Salesforce Connection.
Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register
INFO: Registered configurator Amazon S3 Connection.
Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register
INFO: Registered configurator Azure Blob Storage Connection.
Nov 24, 2017 10:00:59 PM com.rapidminer.tools.config.ConfigurationManager register
INFO: Registered configurator Dropbox Connection.
Nov 24, 2017 10:01:02 PM com.rapidminer.extension.jdbc.tools.jdbc.JDBCProperties <init>
WARNING: Missing database driver class name for ODBC Bridge (e.g. Access)
Nov 24, 2017 10:01:02 PM com.rapidminer.extension.jdbc.tools.jdbc.JDBCProperties <init>
WARNING: Missing database driver class name for Ingres
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension rmx_com.aylien.textapi.rapidminer could not be loaded successfully after 1ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Productivity was loaded in 182ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Operator Recommender was loaded in 227ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Process Scheduling was loaded in 241ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Social Media was loaded in 269ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Legacy Result Access was loaded in 284ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Concurrency was loaded in 322ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Advanced File Connectors was loaded in 584ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Data Editor was loaded in 597ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Cloud Connectivity was loaded in 665ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension H2O was loaded in 1444ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Cloud Execution was loaded in 1447ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Professional was loaded in 1818ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
INFO: Extension Remote Repository was loaded in 1977ms.
Nov 24, 2017 10:01:27 PM com.rapidminer.tools.plugin.Plugin initAll
WARNING: Extension JDBC Connectors was loaded in 24 s.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Load configuration for Amazon S3 Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters
INFO: No configuration file found for Amazon S3 Connection
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Loaded configurations for 0 objects of type Amazon S3 Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Load configuration for Azure Blob Storage Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters
INFO: No configuration file found for Azure Blob Storage Connection
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Loaded configurations for 0 objects of type Azure Blob Storage Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Load configuration for Dropbox Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters
INFO: No configuration file found for Dropbox Connection
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Loaded configurations for 0 objects of type Dropbox Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Load configuration for Salesforce Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters
INFO: No configuration file found for Salesforce Connection
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Loaded configurations for 0 objects of type Salesforce Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Load configuration for Twitter Connection.
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ClientConfigurationManager loadAllParameters
INFO: No configuration file found for Twitter Connection
Nov 24, 2017 10:01:35 PM com.rapidminer.tools.config.ConfigurationManager loadConfiguration
INFO: Loaded configurations for 0 objects of type Twitter Connection.
Nov 24, 2017 10:01:57 PM com.rapidminer.gui.startup.NewsService queryNewsItems
WARNING: Failed to load news. Reason: redirects.rapidminer.com
Nov 24, 2017 10:01:57 PM com.rapidminer.gui.model.RecommendationModel queryRecommendations
WARNING: Failed to request recommendations.
java.net.UnknownHostException: woc.rapidminer.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)
at sun.net.www.protocol.http.HttpURLConnection.access$200(HttpURLConnection.java:91)
at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1466)
at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1464)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1463)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
at com.rapidminer.gui.model.RecommendationModel.queryRecommendations(RecommendationModel.java:547)
at com.rapidminer.gui.model.RecommendationModel.access$700(RecommendationModel.java:62)
at com.rapidminer.gui.model.RecommendationModel$4.run(RecommendationModel.java:390)
at com.rapidminer.gui.tools.ProgressThread$3.run(ProgressThread.java:550)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Nov 24, 2017 10:01:57 PM com.rapidminer.PluginInitRecommender$1 run
WARNING: Parameter statistics download failed.
java.net.UnknownHostException: woc.rapidminer.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)
at sun.net.www.protocol.http.HttpURLConnection.access$200(HttpURLConnection.java:91)
at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1466)
at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1464)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1463)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
at com.rapidminer.net.ParameterStatisticsDownloader.downloadParameterStatisticsJson(ParameterStatisticsDownloader.java:70)
at com.rapidminer.net.ParameterStatisticsDownloader.getParameterStatistics(ParameterStatisticsDownloader.java:52)
at com.rapidminer.PluginInitRecommender$1.run(PluginInitRecommender.java:166)
at com.rapidminer.gui.tools.ProgressThread$3.run(ProgressThread.java:550)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Nov 24, 2017 10:01:57 PM com.rapidminer.gui.model.RecommendationModel queryRecommendations
WARNING: Failed to request recommendations.
java.net.UnknownHostException: woc.rapidminer.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1546)
at sun.net.www.protocol.http.HttpURLConnection.access$200(HttpURLConnection.java:91)
at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1466)
at sun.net.www.protocol.http.HttpURLConnection$9.run(HttpURLConnection.java:1464)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1463)
at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:480)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getResponseCode(HttpsURLConnectionImpl.java:338)
at com.rapidminer.gui.model.RecommendationModel.queryRecommendations(RecommendationModel.java:547)
at com.rapidminer.gui.model.RecommendationModel.access$700(RecommendationModel.java:62)
at com.rapidminer.gui.model.RecommendationModel$4.run(RecommendationModel.java:390)
at com.rapidminer.gui.tools.ProgressThread$3.run(ProgressThread.java:550)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Nov 24, 2017 10:01:58 PM com.rapidminer.gui.local.search.ExtensionService queryExtensionItems
WARNING: Failed to load extension cache. Reason: marketplace.rapidminer.com
Nov 24, 2017 10:01:58 PM com.rapidminer.gui.license.onboarding.OnboardingGUIStartupListener$5 run
SEVERE: Failed to download licenses from license server.
java.net.UnknownHostException: nexus.rapidminer.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.net.NetworkClient.doConnect(NetworkClient.java:175)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1138)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1022)
at sun.net.www.protocol.http.HttpURLConnection$6.run(HttpURLConnection.java:1020)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1019)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1316)
at sun.net.www.protocol.http.HttpURLConnection.access$100(HttpURLConnection.java:91)
at sun.net.www.protocol.http.HttpURLConnection$8.run(HttpURLConnection.java:1283)
at sun.net.www.protocol.http.HttpURLConnection$8.run(HttpURLConnection.java:1281)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.AccessController.doPrivilegedWithCombiner(AccessController.java:782)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1280)
<P style="margin: 0in 0inBest Answer
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sgenzer
Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM Moderator Posts: 2,959 
Community Manager
hello @butlerjohn - welcome to the community. So I see in that log this message:
SEVERE: Cannot load extension rmx_com.aylien.textapi.rapidminer: Depends on rmx_text which cannot be found!
Which would lead me to believe that you have not yet installed the text processing extension (which is necessary for Aylien). Does this help?
Scott
(FYI if you use the "insert code" button </> then your log messages don't show as long in the message.
)0
Answers
Brilliant Scott now resolved - thanks very much for your help. At first I searched for text mining extension and installed an extension called "MeaningCloud Text Analytics" then tried and still failed to install Aylien. Then when I went into manage extensions I found "text processing" unticked. After I ticked that box it worked ok