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Windows Service fails to start but apps runs fine

kcaseykcasey Member Posts: 2 Contributor I
edited November 2018 in Help
If I run the RA  (C:\temp\RapidAnalytics\bin\run.bat)  things work fine. I can log into the RA web service and things are ok.

If I try to start the Windows service (RapidAnalytics Server service), it will start, then stop and windows will put out the message:"The RapidAnalytics Server service on Local Computer started and then stopped."

The files, boot.log and server.log in C:\temp\RapidAnalytics\server\default\log, are zero bytes--no entries are made.
In C:\temp\RapidAnalytics\bin, the r.lock file is created and run.log gets created with the following two entries:

Starting RapidAnalytics Server [2013-04-16 08:57:53]
Calling C:\temp\RapidAnalytics\bin\run.conf.bat

There are no entries made in either the Application log or System log of the PC.

What troubleshooting steps do I make next?


  • Options
    Marco_BoeckMarco_Boeck Administrator, Moderator, Employee, Member, University Professor Posts: 1,996 RM Engineering

    this error is a bit strange, I had this happen to me once as well but the next day it was gone.. Does the problem persist after a reboot?

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    SergtourSergtour Member Posts: 1 Contributor I
    It's really a strange problem , I think reboot will solve the problem .
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