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I am using Rapidminer since last friday. I am searching for a tool, whoch is able to analyse feedback to employees, especially open text fields.
I have found a couple of youtube videos explaining how to do it. Unfortunately i am still missing my desired result.
I have an Excel table with the following columns:
Agent Name / Rating / Feedback
Tony / 10 / Great and quick
Mark / 5 / was ok
Laura / 1 / long response time
and so on.
Now I am searching for the option to create associations between the agents name, the rating and the words used in the feedback field.
I highly appreciate any tips hints or manuals.
Thank you very much.