Investigate customer feedback
I want to start a new project and need your help.
My knowledge of Rapidminer is rather basic, so I am not an expert.
For my project I have the following assumptions:
I am a provider of a product/service and receive regular customer feedback in text form. Customers report only negative experiences, so sentiment analysis is not required.
In the feedback, the customer reports on one or more issues. Now all customer feedback should be examined for the mentioned problems. Beside already known problems also new (unknown) sample elements should be worked out.
I see the main difficulty in the fact that each customer may describe a problem differently. Of course, I am sure that there will be other challenges in implementation, especially for me.
Do you think this is possible, if so, what is the possible difficulty level and how do I start best?
I appreciate your answer/support.