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Why do I get a HTTP 503 "Service Unavailable" when trying to access the support portal?

licencias_caimilicencias_caimi Member Posts: 1 Learner I
in Help
When logged into my account (with paid licenses) and trying to access the support portal, my browser keeps redirecting for about ten minutes until the "Service Unavailable" error is shown.

I've tried writing using the contact form, and even got a confirmation email. But no answer.

Is my country/company/IP blacklisted?

Is a phone call required?

Is this community the only way to obtain support, can't I create a support ticket?

Is this a normal behavior in RapidMiner as a company?
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Answers

  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM Moderator Posts: 2,959 Community Manager
    hi @licencias_caimi I'm sorry to hear this. No this should not happen. Let me investigate and get back to you ASAP.

    Scott

  • sgenzersgenzer Administrator, Moderator, Employee, RapidMiner Certified Analyst, Community Manager, Member, University Professor, PM Moderator Posts: 2,959 Community Manager
    @licencias_caimi sent you a private message here on the community.
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