Delay in confirmation email?

dbeeg

I created an account a couple hours ago and still have not received my confirmation email. Do these usually take this long? I have tried resending.

eciorba

Hi dbeeg,

I've sent out a manual one. Let us know if you still didn't receive it. 

Best regards
Edmond

jacobcybulski

Can you login to your account? Is the problem to log in to your account? Or have you applied for RapidMiner license and awaiting for its activation? 

dbeeg

I am able to log in. However, when I launch rapidminer, I get a popup saying "Finish your account creation by clicking the activation link we emailed to... then come back here.

The problem is that I have not received the email yet and it has been several hours.

jacobcybulski

I know it sounds lame, but check that your email address is correct and the RapidMiner email did not land in trash or a spam folder. I know in some cases emails take up to a day to come through (e.g. some servers may be down). However normally it is instant! 

dbeeg

Yep I've checked the spam and the email address is correct. I figured it might just be server delay. I guess I'll just give it another day to see if it comes through. If there's anything else you can think of please let me know. Thank you!

eciorba

Hi dbeeg, 

Unfortunately we had an issue with the verification emails. I can try to send you a verification message manually in case you provide your email address.

Best regards,
Edmond Ciorba

dbeeg

Edmond,

Please send the confirmation email to [email protected]

Thank you!

dbeeg

Edmond,

Email received. Thank you for the help!