Error Code 26

fb_kfb_k Member Posts: 1 Newbie
edited June 19 in Help
when I want to open charts from statistics to visualizations I faced with the error that It cannot display the chart due to error code 26. Is that related to Java or something like that?
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Answers

  • Marco_BoeckMarco_Boeck Team Lead Software Engineering Moderator, Employee, Member, University Professor Posts: 1,800   RM Engineering
    edited February 12
    Hi,

    Error code 26 says WebGL is not supported by Chromium on your machine, which is odd as I have never experienced that.
    It may also be that your graphics card is on the Chromium blacklist or you are running some custom graphics drivers which are not supported properly.
    1. What operating system are you running? Some Unix distribution?
    2. Also what exact hardware do you have?
    3. Can you visit http://webglreport.com/?v=2 and add a screenshot of the result here?

    Regards,
    Marco
  • ray_bareissray_bareiss Member Posts: 3 Contributor I
    I'm having the same problem while running RapidMiner on a Mac (OS: Sierra 10.12.06). I went to WebGLreport.com site via Google Chrome and was told that my browser supports both WebGL 1 and 2. (Interestingly, when I access the site via Firefox, it tells me that WebGL 1 is supported but WebGL2 is disabled. When I go to the main WebGL site via Firefox, the example spinning cube displays as expected.)

    I'm playing with a customer churn dataset (SIGKDD : KDD Cup 2009 : Customer relationship predictionKdd.org. Retrieved 24 July 2017, from http://www.kdd.org/kdd-cup/view/kdd-cup-2009) in preparation for delivering an online class. I've tried to create histogram plots of numeric attributes and a scatterplot of two nominal attributes. In all cases, I got the error message "Chart cannot be displayed as configured" with the accompanying log message "Cannot display chart due to HighCharts error code: 26.

    I'd appreciate any advice you can provide.
  • Marco_BoeckMarco_Boeck Team Lead Software Engineering Moderator, Employee, Member, University Professor Posts: 1,800   RM Engineering
    edited February 13
    Hi,

    As you're having Google Chrome, could you please paste the report of chrome://gpu/ here?
    And what exact Mac book model do you have?
    And out of curiosity, what happens if you visit https://www.highcharts.com/demo/line-basic?

    Thank you,
    Marco
  • ray_bareissray_bareiss Member Posts: 3 Contributor I
    edited March 28
    I have a late 2011 Macbook Air with 4 GB of memory and a 1.8 Ghz Intel core 7 processor. The HighCharts basic line demo works perfectly in my browser. Finally, here is the result of chrome://gpu/. Thanks for looking into this!

    Graphics Feature Status

    • Canvas: Software only, hardware acceleration unavailable
    • Flash: Software only. Hardware acceleration disabled
    • Flash Stage3D: Software only. Hardware acceleration disabled
    • Flash Stage3D Baseline profile: Software only. Hardware acceleration disabled
    • Compositing: Software only. Hardware acceleration disabled
    • Multiple Raster Threads: Enabled
    • Native GpuMemoryBuffers: Hardware accelerated
    • Out-of-process Rasterization: Disabled
    • Hardware Protected Video Decode: Disabled
    • Rasterization: Software only. Hardware acceleration disabled
    • Skia Deferred Display List: Disabled
    • Skia Renderer: Disabled
    • Surface Control: Disabled
    • Surface Synchronization: Enabled
    • Video Decode: Software only. Hardware acceleration disabled
    • Viz Service Display Compositor: Enabled
    • WebGL: Software only, hardware acceleration unavailable
    • WebGL2: Software only, hardware acceleration unavailable

    Problems Detected

    Version Information

    Data exported2019-02-13T20:20:38.755Z
    Chrome versionChrome/71.0.3578.98
    Operating systemMac OS X 10.12.6
    Software rendering list URLhttps://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/software_rendering_list.json
    Driver bug list URLhttps://chromium.googlesource.com/chromium/src/+/15234034d19b85dcd9a03b164ae89d04145d8368/gpu/config/gpu_driver_bug_list.json
    ANGLE commit idf2ed299569c0
    2D graphics backendSkia/71 7469a9341afab19271b8ef07af5c16a0f2c4ccc1-
    Command Line/Applications/Google Chrome.app/Contents/MacOS/Google Chrome --flag-switches-begin --flag-switches-end

    Driver Information

    Initialization time114
    In-process GPUfalse
    Passthrough Command Decoderfalse
    Sandboxedtrue
    GPU0VENDOR = 0x8086 [Google Inc.], DEVICE= 0x0116 [Google SwiftShader] *ACTIVE*
    Optimusfalse
    AMD switchablefalse
    Driver vendor
    Driver version4.1.0.2
    Driver date
    GPU CUDA compute capability major version0
    Pixel shader version3.00
    Vertex shader version3.00
    Max. MSAA samples4
    Machine model nameMacBookAir
    Machine model version4.2
    GL_VENDORGoogle Inc.
    GL_RENDERERGoogle SwiftShader
    GL_VERSIONOpenGL ES 3.0 SwiftShader 4.1.0.2
    GL_EXTENSIONSGL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_APPLE_texture_format_BGRA8888 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_framebuffer_blit GL_NV_read_depth GL_NV_read_depth_stencil GL_NV_read_stencil
    Disabled Extensions
    Disabled WebGL Extensions
    Window system binding vendor
    Window system binding version
    Window system binding extensions
    Direct renderingYes
    Reset notification strategy0x0000
    GPU process crash count0

    Compositor Information

    Tile Update ModeZero-copy
    Partial RasterEnabled

    GpuMemoryBuffers Status

    R_8GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
    R_16Software only
    RG_88Software only
    BGR_565Software only
    RGBA_4444Software only
    RGBX_8888Software only
    RGBA_8888GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
    BGRX_8888GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE
    BGRX_1010102GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
    RGBX_1010102Software only
    BGRA_8888GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
    RGBA_F16GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
    YVU_420Software only
    YUV_420_BIPLANARGPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT
    UYVY_422GPU_READ, SCANOUT, SCANOUT_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE, GPU_READ_CPU_READ_WRITE_PERSISTENT

    Display(s) Information

    InfoDisplay[69679040] bounds=[0,0 1280x800], workarea=[0,23 1280x773], scale=1, external.
    Color space information{primaries_d50_referred: [[0.5945, 0.3429], [0.3604, 0.5663], [0.1584, 0.1043]], transfer:0.0777*x + 0.0000 if x < 0.0450 else (0.9478*x + 0.0521)**2.4000 + -0.0000, matrix:RGB, range:FULL}
    Bits per color component8
    Bits per pixel24

    Video Acceleration Information

    Encode h264 baselineup to 4096x2160 pixels and/or 30.000 fps
    Encode h264 mainup to 4096x2160 pixels and/or 30.000 fps
    Encode h264 highup to 4096x2160 pixels and/or 30.000 fps

    Driver Information for Hardware GPU

    Initialization time0
    In-process GPUfalse
    Passthrough Command Decoderfalse
    Sandboxedfalse
    GPU0VENDOR = 0x8086, DEVICE= 0x0116 *ACTIVE*
    Optimusfalse
    AMD switchablefalse
    Driver vendor
    Driver version
    Driver date
    GPU CUDA compute capability major version0
    Pixel shader version
    Vertex shader version
    Max. MSAA samples
    Machine model nameMacBookAir
    Machine model version4.2
    GL_VENDOR
    GL_RENDERER
    GL_VERSION
    GL_EXTENSIONS
    Disabled ExtensionsGL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
    Disabled WebGL Extensions
    Window system binding vendor
    Window system binding version
    Window system binding extensions
    Direct renderingYes
    Reset notification strategy0x0000
    GPU process crash count0

    Graphics Feature Status for Hardware GPU

    • Canvas: Software only, hardware acceleration unavailable
    • Flash: Unavailable
    • Flash Stage3D: Unavailable
    • Flash Stage3D Baseline profile: Unavailable
    • Compositing: Unavailable
    • Multiple Raster Threads: Enabled
    • Native GpuMemoryBuffers: Hardware accelerated
    • Out-of-process Rasterization: Unavailable
    • Hardware Protected Video Decode: Unavailable
    • Rasterization: Unavailable
    • Skia Deferred Display List: Disabled
    • Skia Renderer: Disabled
    • Surface Control: Disabled
    • Surface Synchronization: Enabled
    • Video Decode: Unavailable
    • Viz Service Display Compositor: Enabled
    • WebGL: Unavailable
    • WebGL2: Unavailable

    Driver Bug Workarounds for Hardware GPU

    • add_and_true_to_loop_condition
    • adjust_src_dst_region_for_blitframebuffer
    • decode_encode_srgb_for_generatemipmap
    • disable_2d_canvas_auto_flush
    • disable_framebuffer_cmaa
    • disable_webgl_rgb_multisampling_usage
    • dont_use_loops_to_initialize_variables
    • emulate_abs_int_function
    • get_frag_data_info_bug
    • init_two_cube_map_levels_before_copyteximage
    • max_msaa_sample_count_4
    • msaa_is_slow
    • pack_parameters_workaround_with_pack_buffer
    • rebind_transform_feedback_before_resume
    • regenerate_struct_names
    • remove_invariant_and_centroid_for_essl3
    • reset_teximage2d_base_level
    • rewrite_texelfetchoffset_to_texelfetch
    • scalarize_vec_and_mat_constructor_args
    • set_zero_level_before_generating_mipmap
    • unfold_short_circuit_as_ternary_operation
    • unpack_alignment_workaround_with_unpack_buffer
    • unpack_image_height_workaround_with_unpack_buffer
    • use_intermediary_for_copy_texture_image
    • use_unused_standard_shared_blocks
    • disabled_extension_GL_KHR_blend_equation_advanced
    • disabled_extension_GL_KHR_blend_equation_advanced_coherent

    Problems Detected for Hardware GPU



  • ray_bareissray_bareiss Member Posts: 3 Contributor I
    I'm sorry that the tabular information above didn't display properly. I can send it to you some other way (as well as a large number of log messages) if you'd like me to.
  • Marco_BoeckMarco_Boeck Team Lead Software Engineering Moderator, Employee, Member, University Professor Posts: 1,800   RM Engineering
    edited February 14
    Hi,

    Thank you so far! Interesting results, unfortunately we had no luck reproducing this issue on any of our Macs :(
    If you are up for it, I can prepare a test build for you tomorrow that includes a fallback module which takes over if WebGL Canvas rendering is unsupported. I cannot say if it'll work properly, especially what would happen if you tried displaying larger data (I expect a notable performance hit), but I would love to actually have someone test it. You can send me a PM with your email if you want to do this, then I can prepare a build for you tomorrow and send you a DL link.

    Thank you very much so far,
    Marco
    sgenzer
  • HopeterHopeter Member Posts: 1 Contributor I
    Hello, 

    Is there any news on this topic? I have recently dowladed the newer version and everything works perfecrly except the visualisation. In the log it keeps saying Error 26. My video card should handle more compley task so this shouldn’t be a problem. I also uninstalled and reinstalled RapidMiner but no changes. 

    I thought it’s maybe Java so I dowloaded it. There is one slightly changes, the chart appears for 1 seconds then the same meassage as previously.

    Higly appreciated your thoughts,

    Peter

    Jeffersonjpa
  • Delano_LimaDelano_Lima Member, University Professor Posts: 1  University Professor
    I don't know this is relevant, but I resolved the same problem gettING actualized version of Firefox, Chrome and RapidMiner. Now I use RapidMiner 9.2.001.
  • Marco_BoeckMarco_Boeck Team Lead Software Engineering Moderator, Employee, Member, University Professor Posts: 1,800   RM Engineering
    Hi,

    This error should not occur anymore with version 9.2.1. We have included a fallback mode that is less performant and might not render as nicely, but at least should show something.

    The root cause behind the problem in the first place is always either a next-to-useless graphics card, or a corrupt/missing/wrong driver for the graphics card.

    Regards,
    Marco
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