I currently have an educational licence which is due for renewal on 30th March 2019. I am receiving prompts to renew it before the due date. However, I am encountering two problems.
First, when I try to log in, I just get the login page. My password is correct (I don't get the red warning notification, the screen just doesn't change). If I reset my password (to the same one) it works, but only once. The next time I log in, the same thing happens. This is not a problem when I log in to the Community site.
When I do get onto the main site and follow the instructions, the licence code I get is the same as the one that's already there. It doesn't update the end date, so nothing has changed.
I am running version 9.1, since the update to 9.2 was made after I started teaching my course, and I want to ensure that I am using the same version as my students downloaded at the start of the course in January.